The second-hand marketplace Members Express Displeasure About Sizing Updates
Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.
The second-hand shopping app has altered its measurement guidelines for female and kids' apparel without notifying all shoppers about the modification.
Digital Channels Response
Numerous buyers and vendors are posting online claiming that product pages now present a modified sizing category compared to what was initially listed because of the remapping.
The company said the revised method more closely matches comparable marketplaces.
The platform has recommended to examine their items and update the measurements by hand when needed, resulting in member annoyance.
Sizing System Changes
Earlier, the sizing featured numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has an alphabetical indicator and numerical range such as S/UK 8-10.
With some products, the size labels have been reassigned - like an L measurement was previously a 12 but now shows as UK 16-18.
User Stories
A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," as the platform currently indicates.
A different member, located in Scotland, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.
Required Changes
A different user, from Derby, stated she felt frustrated because the modification necessitated personal updates the measurements for "each individual item".
"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she said.
Service Background
The app has more than 100 million users, including 18 million in the UK.
It has become a favored option to second-hand platforms like eBay and Depop.
This represents another occasion that an unexpected update on the platform has faced criticism: previously, the service retracted a modification regarding delivery choices due to shopper criticism.
